Contact Us:
Provide your order information (order number, date of purchase) and describe the problem. Attach supporting photos (if available).
Confirmation:
Our customer support team will review and respond within 2 business days.
If your request is accepted, you will receive detailed instructions on how to return the item.
Return the item to our warehouse:
Pack the item carefully and send it to the address provided.
We will cover the return shipping costs if the error is ours.
Complete the exchange/return:
Exchange: A replacement item will be sent within 3-5 business days after receiving the returned item.
Refund: The refund will be processed via the original payment method within 5-7 business days.
Cases Not Accepted for Exchange/Return
Products that have been used or damaged by the user.
Products that are made to order (personalized).
Returns/exchanges are accepted within 7 days of receipt (unless otherwise agreed).
Contact Support
If you have any questions about our return/exchange policy, please contact:
Business hours: 9:00 AM – 6:00 PM (EST), Monday through Saturday.
This policy gives customers peace of mind when purchasing and ensures their rights in case the product does not meet their expectations. You can edit the content to suit your business’s specific processes and requirements.